Hey Neighbour Collective’s Evaluation Report: Impacts and learnings from our first five years (2019-2024)
This report summarizes key learnings from HNC’s first five years of operation (2019-2024) and is organized into four parts that describes HNC’s activities and their impacts, collective learnings, and shared priorities moving forward.

For more than five years, Hey Neighbour Collective (HNC) has been bringing together housing operators, community-based organizations, researchers, policy makers, governments, housing associations, and health sector organizations to collaborate with residents of multi-unit housing. HNC’s core partners have taken action to build social connectedness, resilience, and capacity for neighbourly mutual support among residents, while also working with systems-change partners who support research, knowledge mobilization, and cross-sectoral dialogue to bring promising innovations to scale and effect greater systems change.
HNC’s “Evaluation Report: Impacts and Learnings From Our First Five Years (2019-2024)” (PDF) reviews the key activities, achievements, challenges, and learnings from the collective-impact initiative’s first five years of operation—and points the way forward for the next five years.
The evaluation draws from an array of sources, including focus groups, surveys, and one-on-one interviews involving hundreds of residents, formal feedback from HNC partners, twenty-four previous HNC research publications and reports, regular Community of Practice sessions, and more.

The Evaluation Report is organized into four main parts:
Part 1: What did we do?
Outlines each HNC partner’s unique delivery programs for residents, the quantitative and qualitative outcomes data that was gathered, HNC public education and knowledge-mobilization efforts, and activities engaging the housing industry and cross-sectoral policy-makers.
Part 2: What were the impacts?
Examines the many and varied successful impacts of the activities on residents, housing operators, and community-based organizations, and towards policy and systems change.
Part 3: What are we learning?
Takes a deeper dive into the main challenges and key guiding lessons that are becoming clear for fostering social connectedness and resilience among residents in multi-unit housing.
Part 4: Now what?
Reviews the emerging opportunities for HNC and its growing network of partners to “scale out” and deliver more social programming to more residents, to “scale up” by building more support for related systems and policy change, and to “scale deep” through shifting societal attitudes and creating a stronger culture of support for socially connected and resilient housing.

